Terms of service

Orders and Contract

• Adding items to your basket and completing checkout places an order with us, subject to stock and availability.
• An automated email confirming receipt of your order does not constitute acceptance. A binding contract is formed only once we have accepted your order.
• We reserve the right to refuse or cancel any order, including where we identify fraud, a pricing or website error, or where goods are unavailable. In such cases we will contact you and advise accordingly.
• You may change the items in your order until payment has been made.

Pricing

• Prices shown include VAT but exclude delivery, which is calculated separately.
• Any promotional prices apply only for the period stated and may be withdrawn at any time.
• Prices may change without notice.
• Customers installing stairs into a new build will be charged VAT by Stair Crazy. It is the customer's responsibility to reclaim this where eligible.

Payment

• Payment for online orders is due in full at the time of ordering.
• Bespoke staircases and new flights are quoted separately and are governed by our Bespoke Flight Terms and Conditions, which set out the deposit and payment terms for bespoke work.
• Payments are processed securely by Shopify. Stair Crazy does not store your card details.
• All goods remain the property of Stair Crazy until paid for in full.

Design and Manufacture

• Staircases are manufactured to the specifications on approved drawings. Stair Crazy cannot be held responsible for any errors in the measurements provided or approved by the customer.
• It is the customer's responsibility to check and approve all drawings and measurements provided by Stair Crazy.
• If you request an amendment to your order after we have accepted it, Stair Crazy shall have no obligation to accept such amendments. Should we choose to accommodate your request, we shall be entitled to revise the price payable as may be reasonable, and delivery dates may need to be postponed as a consequence.
• Sometimes, for reasons beyond our control, we may be prevented from manufacturing or delivering your goods as planned. Reasons may include, but are not limited to, accidents, breakdowns, emergencies, industrial disputes, fire, flood, storm, severe weather, acts of God, war, riot, civil commotion, unavailability or shortage of materials or labour, interruptions of supply, malicious damage or the default of our suppliers. We will try to put things right as soon as possible, however we cannot be responsible where this causes a delay or failure in manufacturing or delivering your goods.

Materials

• Stair Crazy selects quality components and materials for our stair parts and new flights. All timber components are supplied unfinished, primed or pre-finished with a 20% semi-matt clear lacquer unless otherwise specified.
• New flights may settle over time, resulting in slight bowing of the stringer.
• Whilst every attempt is made to eliminate expansion and shrinkage by allowing a certain amount of clearance, Stair Crazy is not liable for any expansion, shrinkage or swelling of these items.
• Down-stands are a legal requirement with all new open-tread stairs.
• There may be visible pellets covering mechanical fixings.
• If the staircase configuration changes, the footprint left behind from the previous or existing staircase will not be the responsibility of Stair Crazy.
• We make every effort to depict products and colours on our website as accurately as possible, however we cannot guarantee that any monitor, printer or device will accurately reflect the colour of the actual goods.
• Stair Crazy cannot cover against natural timber defects including, but not exclusive to, colour variations, any level of deformation or shrinkage deemed normal by Stair Crazy or its suppliers, knot content or shakes (natural splits) in the timber. Any defects must be reported immediately. On rare occasions, shakes may occur in timber; in this event, Stair Crazy will not replace the affected timber components.
• We reserve the right to offer an alternative product if an item is no longer available. Our liability will be to replace the faulty goods only, and we may be unable to guarantee an exact match.

Materials: Glass

• Glass is manufactured to the dimensions provided by the customer. Any glass ordered incorrectly is not the responsibility of Stair Crazy.
• Toughened Safety Glass with safety stamp is fitted as standard unless otherwise specified.
• Marks, inclusions and blemishes may be present providing they are within Glass and Glazing