Refund policy

Returns

• Items ordered in error or that are unsuitable can be returned within 28 days of receipt, provided they are unused, undamaged and in their original packaging.
• You must let us know you wish to return items within 14 days of receiving them. You then have a further 14 days to return them to us.
• Custom-made items are not eligible for a refund unless they are faulty on delivery.
• For items that did not arrive faulty, you are responsible for the cost of returning them to us. Responsibility for the items remains with you until we receive them back in full.
• We will only refund your delivery cost if items arrive with a fault caused by us.

Refunds

• Refunds are processed once the items are back with us and can take up to 10 days for your bank to process.
• Refunds are made to the original payment method.

Cancellations

• Orders that have not yet been dispatched can be cancelled. Please contact us as soon as possible.

Liability

We will not be liable for any inconvenience or loss of profits, and will not pay any compensation other than refunds under the conditions above.